This 'selected the wrong free S-rank character' FAQ is more useful when it explains which actions improve your chance of recovery and which claims should not be treated as official guarantees instead of letting past swap anecdotes read like a default promise. For current players, the more important steps are to preserve account information, stop further interaction with the mistaken choice, and then submit a clear request through official support channels.
A safer way to handle it is:
- Save your UID, selection timing, character details, and relevant screenshots first
- Before support answers, avoid spending on, leveling, or heavily using the mistaken character where possible
- Whether a swap is approved should always be treated as an official case-by-case decision rather than a guaranteed result based on older community stories
So this page now focuses on recovery steps and expectation-setting instead of presenting anecdotal swaps as if they were default policy.