NTE Common Issues & Fixes: Complete Launch Troubleshooting Guide

Neverness to Everness (NTE) has been live for a while now, and we've received tons of player feedback emails. This guide covers the most common issues players are experiencing, with detailed solutions for each one. If you're running into any of these problems, hopefully this guide will help.

Cross-Platform Account Linking & Progress Sync

Many players have trouble syncing progress between PS5, PC, and mobile.

Solution:

• Make sure you're logging in with the same account on all platforms (same email)
• Go to Settings → Account Center → Cross-Platform Linking and confirm all platforms are connected
• PS5 players need to complete the linking process on PS first before other platforms can sync
• After linking, log out and log back in to see updated progress

> Note: Progress is separate between server regions (Asia/America/Europe) — cross-region sync is not supported.

Missing Pre-Registration Rewards

Some players can't redeem their pre-registration codes or rewards haven't appeared.

Solution:

• Check if the reward code is still within its validity period
• Confirm you're logging in with the same account used during pre-registration
• Rewards are usually sent via in-game mail — check your mailbox
• PS5 pre-registration rewards require logging in on PS with the same account first
• Still not working? Screenshot your pre-registration confirmation email and contact official support

Selected the Wrong Free S-Rank Character

Some players accidentally picked the wrong character when claiming their free S-Rank.

Solution:

• There's currently no in-game option to swap characters
• Contact official support (email at the bottom of this page) with your UID and explain the situation
• They'll help after verification

UID Recovery & Account Restoration

Players who forgot their UID or lost access to their login method.

Solution:

• If you linked a third-party account (Facebook, Google, Apple ID), log in through that
• Purchase records can help verify your identity — screenshot your transaction history
• When contacting support, provide: server, approximate UID, character name, and last login time

Game Crashes / Freezing

One of the most reported issues, especially on PC.

Solution:

1. 1Update your GPU drivers to the latest version (from NVIDIA/AMD website)
2. 2Verify game files: Launcher → Settings → Repair Game
3. 3Close background apps: Antivirus, OBS, Discord Overlay, etc. may conflict with the game
4. 4Lower graphics settings: Drop everything to minimum first, then increase gradually
5. 5Run the launcher as administrator
6. 6If using integrated graphics, make sure you've switched to your dedicated GPU

> If you get an error code when crashing, note it down — it helps support resolve your issue faster.

FPS Drops & Stuttering

Some players experience unstable frame rates, especially during open-world exploration.

Solution:

1. 1Check if your specs meet the minimum requirements
2. 2Disable V-Sync and manually lock your target frame rate in settings
3. 3Lower render resolution: Drop render scale from 100% to 80-85%
4. 4Switch renderer: Try toggling between DX12 and Vulkan — some GPUs work better with one or the other
5. 5Close unnecessary background programs to free up RAM
6. 6SSD installation performs significantly better than HDD

Severe Stuttering When Installed on D: Drive

Some players report major stuttering when the game is installed on a non-system drive.

Solution:

• If your C: drive has space, try moving the game there
• If D: drive is your only option, make sure it's an SSD, not an HDD
• Check D: drive health and available free space
• Disabling Windows disk indexing may help

Character Stuck & Can't Move

Some players get stuck in specific areas or after certain actions.

Solution:

• Open menu → use "Teleport to Nearest Waypoint"
• If the menu won't open, try switching characters
• Last resort: close and relaunch the game (progress auto-saves)
• If you get stuck in the same spot repeatedly, note the location and report it

Hunter Level Stuck

Some players find their Hunter level stops increasing at certain points.

Solution:

• Check if there's a level cap quest you haven't completed (the game will show a notification)
• Some level breakpoints require completing specific main story quests
• Look for quests marked "Level Breakthrough" in your quest list

Vehicle Can't Be Summoned / Wheels Not Working

Solution:

• Make sure you're in an area where vehicles are allowed (indoor zones block vehicles)
• Dismount and resummon the vehicle
• Switch to a different vehicle and back
• If the problem persists, restart the game

Monthly Pass / Battle Pass Purchased but Not Received

Solution:

• Wait 5-10 minutes — some deliveries have a delay
• Check your in-game mail, rewards might be delivered via mail
• Restart the game and check again
• Confirm the payment actually went through (check bank/payment records)
• If nothing after 30 minutes, contact support with your purchase screenshot

Double Charged for a Purchase

A small number of players have been charged twice.

Solution:

• Screenshot both charges (bank statement + in-game purchase history)
• Email official support explaining the situation
• Refunds are typically processed within 3-5 business days
• Your account remains playable during the refund process

Negative Balance After Refund

Some players find their in-game currency went negative after a refund.

Solution:

• This happens when refunded currency was already spent
• Contact support to explain the situation
• Don't try to spend with a negative balance — it may cause account issues

Ultrawide (32:9) Display Problems

Players with ultrawide monitors may see stretched visuals or black bars.

Solution:

• 32:9 native resolution isn't currently supported
• Switch your monitor to 16:9 or 21:9 mode in display settings
• Keep an eye on patch notes — ultrawide support is planned

Anti-Cheat Conflicts with Other Games

Some players report NTE's anti-cheat conflicting with other games like Roblox.

Solution:

• Don't run multiple anti-cheat games simultaneously
• If NTE closes another game on launch, that's a normal security measure
• Close other games before launching NTE

If none of the solutions above fix your issue, reach out to official support directly:

📧 Official Support Email: [email protected]

Include the following in your email for faster processing:

• Your UID
• Issue description with screenshots
• When it happened
• Device info (PC specs / phone model / PS5)

• Troubleshooting Page — Detailed step-by-step solutions for more issues
• FAQ — Quick answers to common questions
• System Requirements — Check if your device meets the specs
• Redeem Codes — All active codes in one place

This article is compiled from player feedback received by nteguide.com and will be updated regularly. If you encounter an issue not listed here, feel free to email us.